These Terms and Conditions apply to all purchases, quotes, work orders, repairs, custom builds, and services provided by ATPRO Powerclean Equipment Inc. (operating as Power Equipment Online) ("ATPRO", "Power Equipment Online", "we", "us", "our") to you ("customer", "you", "your"). By placing an order, requesting service, accepting a quote, or using our website, you agree to these Terms and Conditions.
Many products we sell or build involve high pressure, heat, electricity, moving parts, fuels, chemicals, and other hazards that can cause severe injury, death, or property damage. You are responsible for safe handling, installation, operation, inspection, maintenance, and storage, and for ensuring operators are trained and follow all manuals, warnings, and applicable laws.
Quotes are valid only for the period stated on the quote. If no period is stated, quotes may change without notice. Orders are not binding on us until accepted by us and, where applicable, payment is received or financing is approved.
We may refuse, cancel, or limit any order at any time, including due to inventory errors, pricing errors, fraud risk, export restrictions, shipping constraints, or safety concerns. If we cancel after payment, we will refund the amount paid for the cancelled items, subject to any non-refundable fees disclosed at purchase (for example, custom work already performed with your approval).
Prices, specifications, and availability may change at any time. Pricing may be displayed in CAD or USD depending on the store settings and your selections. Exchange rates, tariffs, freight, and supplier costs can change and may affect pricing.
If an item is listed with an incorrect price or incorrect information due to an error, we may correct the error and cancel the order or contact you for approval before shipping.
We ship within Canada and to the continental United States, and we may ship to Alaska, Hawaii, and other international destinations by arrangement. Some items ship separately or may ship directly from a manufacturer or third-party facility.
For shipments delivered into the United States, you are the Importer of Record unless we expressly agree in writing to ship Delivery Duties Paid (DDP). As Importer of Record, you are responsible for all import-related charges, including duties, taxes, customs fees, brokerage fees, and any carrier "advancement", "disbursement", or similar fees.
Inspect shipments on delivery. If packaging shows damage, request the driver note "suspect freight damage" on the delivery receipt and take photos. If there is severe damage, refuse delivery and contact us immediately.
Freight claims may require documentation and cooperation. Failure to note damage on delivery or to keep packaging may limit or prevent a claim.
Returns are handled on an individual basis, and no return will be accepted without a Return Goods Authorization (RGA). Shipping costs are not refundable.
Refunds, if approved, are processed to the original payment method within a reasonable time after we receive and inspect the returned items. If outbound shipping was included or discounted, outbound shipping costs may be deducted from the refund.
Many products we sell are covered by a third-party manufacturer warranty. These warranties are provided by the manufacturer, not by ATPRO. We may help you with warranty contact details or documentation, but the manufacturer controls warranty decisions, coverage, and remedies.
Unless required by law, we do not provide any additional warranty beyond the manufacturer's written warranty for third-party products.
For custom fabrication, assembly, integration, or in-house work performed by us, warranty coverage (if any) is only as stated in writing on your quote, invoice, work order, or a separate warranty document. If no written custom-build warranty is provided, then no custom-build warranty is offered.
Any technical advice, recommendations, or support provided by us is general information based on the details you provide. You are responsible for verifying that the selected equipment and configuration is safe, code-compliant, and suitable for your application.
You are responsible for using qualified technicians for installation and service where appropriate. We are not responsible for work performed by third parties.
To the maximum extent permitted by applicable law, ATPRO and Power Equipment Online, and their owners, officers, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of revenue, loss of use, business interruption, downtime, or claims by third parties, arising from or related to products, services, custom builds, delays, or these Terms and Conditions, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our total liability for any claim will not exceed the amount you paid to us for the specific product or service that gave rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law.
You agree to defend, indemnify, and hold harmless ATPRO and Power Equipment Online, and their owners, officers, employees, contractors, and suppliers from any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:
These Terms and Conditions and any dispute arising from them are governed by the laws of the Province of British Columbia and the laws of Canada applicable in British Columbia, without regard to conflict of laws rules.
You agree to the exclusive jurisdiction and venue of the courts located in British Columbia, Canada.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
We may update these Terms and Conditions from time to time. The version posted on our website at the time of your order or service request will apply to that transaction, unless we agree otherwise in writing.
Contracting party: ATPRO Powerclean Equipment Inc. (operating as Power Equipment Online). Our principal place of business is in British Columbia, Canada. If you have questions about these Terms and Conditions, contact us through our website contact form or the contact details provided on your order confirmation.
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